The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Granicus is hiring a Technical Implementation Consultant role for the customer engagement arm of the Granicus’ OneView product family. This role is a key member of our government software Implementation Services (IS) team. This highly visible role helps existing and new customers transform their Customer Request Management experience through the configuration of the OneView software platform for their specific needs.
As a Technical Consultant, you will be an expert on the OneView Platform and a key partner in the successful implementation of Customer Relationship Management (CRM) projects for new clients and existing customers upgrading or adding to their system. Technical Consultants will collaborate with Implementation Consultants and Project Managers to work with our most established public sector clients in both North America and Latin America to ensure they are maximizing their use of Granicus SaaS (Software as a Service) products
Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.
During customer implementations, your role will collaborate with key OneView Team Members to ensure the customer is provided with an implementation best suited for them.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
₡15,000,000 - ₡17,500,000 a year
Salary range varies depending on candidate experience, qualifications and location, and internal equity based delta.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
The Benefits
At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs.
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