This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/786361100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located in Yellowstone National Park, in the Visitor and Resource Protection Division,
Open to the first 50 applicants or until 04/22/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration
Government housing may be available.
04/11/2024 to 04/22/2024
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
$49,025 - $63,733 per year
GS 7
1 vacancy in the following location:
No
No
Occasional travel - You may be expected to travel for this position.
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Permanent -
Full-time -
Competitive
None
Yes
No
YELL-24-12369470-IMP
786361100
During the summer months, mid-April thru November, guide a team of subordinate employees and volunteers in managing day to day operations of National Park Service operated campgrounds by assigning daily work assignments, set and adjust short-term priorities, and prepare schedules for completion of work.
Use Recreation.gov to process reservations for campgrounds, and backcountry permits. Explain rules and regulations to reservation holders and disseminate park information.
Process reservation arrivals and departures for reservations made through Recreation.gov. Create, modify, and/or cancel reservations; monitor inventory and booked reservations for availability. Submit Helpdesk tickets to system contractors if appropriate.
Provide informal and formal training and education to employees, partners, and volunteers regarding highly technical automated and non-automated fee processes, systems, software programs, tools, etc.
Evaluate work performance of subordinates; effect minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases; hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to the higher-level manager; and/or develop performance standards. Give advice, counsel, or instruction to employees on both work and administrative matters.
Maintain contact and provide support for maintenance projects throughout the park that involve park managed campgrounds.
During the winter months, November thru mid April, serve as a front-line uniformed representative of the NPS at Yellowstone's North entrance. Provide current and accurate information and excellent customer service to visitors concerning the NPS area and other surrounding areas of interest. Explain the area's recreational opportunities, including NPS interpretive services, wilderness/backcountry permits, concession operated facilities and services, campground availability, hiking trails, etc. Distribute maps, brochures, and other printed material, inform visitors of potential safety hazards, and provide directions and routes of travel.
Collect appropriate fees at a park entrance station and campground in accordance with established accountability guidelines for handling government funds. Determine visitor eligibility for the sale of various interagency park passes.
Operate an electronic cash register, computer, or other POS system to conduct financial transactions. Perform opening and closing shift functions. Issue entrance receipts, permits, park passes, and/or federal recreation passes in accordance with established guidelines. Verify entrance receipts and various passes for validity dates and ownership. Process refunds or upgrades as needed according to established guidelines.
Interview and hire candidates for positions in campground operations: subordinate staff and volunteers for campgrounds in the northern section of the park.
Area Information
Mammoth Area Information: This position will be located at park headquarters in Mammoth Hot Springs in Yellowstone National Park. Elevation at Mammoth is 6,200 feet. Temperatures vary from an average of 70 degrees Fahrenheit in summer to sub-zero at times in winter. A school is available, with kindergarten through 12, in Gardiner , Montana , five miles north of headquarters. Free bus transportation is provided for school children between Mammoth and Gardiner. Many community facilities such as stores, a drugstore, day care, motels, and restaurants are available in Gardiner. A medical clinic is available in Mammoth. All other services are available within 55 to 75 miles from Mammoth.
All qualifications must be met by the closing date of this announcement-04/22/2024-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience.For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement
:EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: assisting with resolving fee program planning issues; assisting with identifying fee program/project needs; assisting with hiring, supervising, scheduling and managing others involved in fee collection and visitor orientation programs; resolving software issues that arise in the remittance and/or fee collection process; and leading others in fee collection duties. You must include hours per week worked. Please also include the grade level of any federal positions.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
REQUIREMENTS CONTINUED
You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.
There is no substitution of education for experience at the grade level(s) of this announcement
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
Physical Demands: This position may require standing for long periods of time, as well as walking, bending, lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, and other emergency response duties.
Working Conditions: This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work may frequently be performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone and/or in isolated locations.
The National Park Service has determined that the duties of this position are suitable for telework only during an emergency or natural disaster.
Documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, You must submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance consistent with your SF_50s.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.
Candidates who apply under Noncompetitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided.
You will be evaluated on the following competencies:
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a panel resume review. These assessments measure the critical competencies listed above that are required to successfully perform the job.
Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process.
If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.
The following documents are required and must be submitted by 11:59 PM (EST) on 04/22/2024.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 04/22/2024. You must provide documentation to support your claim for each eligibility selected. Please review the required documentation listed in the eligibilities language to ensure you submit the appropriate information. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation.
WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.
Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/786361100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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